We have a proven track record in delivering technical and maintenance services in the country. We do not only fix the problems, we identify root causes of the problems, fix them and recommend appropriate remedial actions aimed at empowering users to self-service and improving their satisfaction Our standard offering includes the following:
(I) Comprehensive annual support on:
» Day to day remedial support on multivendor hardware (i.e. break/fix) for client devices, departmental servers, departmental storage systems, enterprise servers, enterprise storage, UPSes, printers and network devices (including IP phones).
» The full IMAC-D (installation, move, add, change and disposal) spectrum, including large-scale, fully managed, deployment and upgrade programs.
» Desk side support, including applications on multiple computing devices.
» Helpdesk and Vendor management.
» Relocation and Migration services
(II) Part and time support service that covers:
» One time break and fix
» Scheduled preventive maintenance
» One off, relocation and migration services